Check-In Time - Check-in from 14:00.

Check-Out Time - Check-out before 11:00.

Check-In Procedure - To check in guests are required to provide a valid ID document (Passport, Drivers License, or ID Card). Guests are also required to present a valid Credit or Debit Card (Visa, Mastercard or American Express).​ The hotel reserves the right to refuse accommodation if identification or a payment method cannot be presented.

Breakfast - Breakfast is served daily between 7:00 am and 09:30 am. Please check your reservation rate plan to determine if your booking is either 'Room Only' or 'Including Breakfast'.

Lunch - Lunch is served daily between 12:00 pm and 03:00 pm. Please check your reservation rate plan to determine if your booking is either 'Room Only' or 'Including Lunch'.

Dinner - Dinner is served daily between 7:00 pm and 10:00 pm. Please check your reservation rate plan to determine if your booking is either 'Room Only' or 'Including Dinner'.

Bringing Outside Food and Drink - All guests are not allowed to bring outside foods or drinks to the Riad in general or to their room in particular. Riad Alassala Fes offers both Moroccan dishes and International dishes in two Restaurants: Twinkling Fauntain Restaurant and La Vue Panormaic  Restaurant..

Non-Refundable Price Plans - Bookings made under a Non-Refundable rate plan are offered at a discount to Flexible Rates. Please be aware that Non-Refundable bookings cannot be refunded under any circumstances. Non-Refundable bookings will be fully charged to the registered payment card at the time of booking or at any time prior to arrival.

Payment - We accept the following types of payment: Cash, Credit & Debit Cards (Visa, MasterCard and American Express).

Cancellations - Your 'Reservation Confirmation' will contain the cancellation policy that applies to your reservation.

Smoking - The hotel is strictly Non-Smoking throughout. Should you smoke in your room our fire system will be activated. A fee of 2500.00 MAD will be charged to your registered payment card for undertaking a deep clean of your room due to smoking.

Housekeeping - Daily housekeeping is available to all guests. Please ensure that the 'Please Clean The Room' door sign is presented on the outside of the door before 12:00 midday. If the housekeeping door sign is not hung on the outside of the door then your room will not be serviced.

Visitors - Outside visitors are permitted to visit the property between the hours of 08:00 & 21:00. Outside visitors are limited to 2 persons per room unless agreed otherwise.

Pets - Unfortunately the hotel does not allow pets to stay overnight at this time.

Damages - Guests may be liable for any damage they cause to hotel property.

Terms & Conditions - Full terms & conditions of your stay and booking can be found here; Terms & Conditions.